Terms of payment
Invoice month plus 60 days.
Prices
The price list applicable at any given time shall be the supplier’s current price list accepted by AO.
Unless otherwise confirmed and agreed to in writing by AO, handling fees, invoice fees, and other fees (regardless of their designation) shall not be accepted by AO.
Notification of price changes
A price change notice shall be sent by email to the product manager with a cc to the market manager and ki-gruppen@ao.dk.
A notice of price changes shall be forwarded no less than 90 days before the first day of a quarter.
Terms of delivery
Free delivered (DDP) AO.
Invoice requirements
| Invoice head | Field | Requirements | Data Contents | |
|---|---|---|---|---|
|
AO Reference Invoice |
AO's purchase order number |
7 digits followed by the purchaser’s initials: 2xxxxxx = special order/direct order 3xxxxxx = order for stocked items 50xxxxx, 55xxxxx = VAGA order 8xxxxxx = order for reserved items Goods for internal use in a department: XXX-NNN 3 digits for the department followed by the purchaser’s initials |
1078965-PEH
123-PEH |
|
|
|
AO reference Credit note incl. returned goods (stocked items) |
AO’s goods return number |
10 digits followed by initials 0026xxxxxx |
0026000058-HKH |
|
AO reference Credit note incl. returned goods (special order goods and direct order goods) |
AO's customer order number |
10 digits followed by initials 007xxxxxxx |
0070236104-JEY |
|
|
AO reference Credit note excl. returned goods (correction of price) |
AO's purchase order number |
7 digits followed by the purchaser’s initials: 2xxxxxx = special order/direct order 3xxxxxx = order for stocked items 50xxxxx, 55xxxxx = VAGA order 8xxxxxx = order for reserved items Goods for internal use in a department: XXX-NNN 3 digits for the department followed by the purchaser’s initials |
1078965-PEH
123-PEH |
|
|
AO reference Credit note Bonus |
AO reference |
”Bonus” must appear from reference |
"BONUS" | |
|
AO reference Credit note Breakage |
AO reference |
3 digits for the department + initials + ‘Breakage’ or Breakage no. + initials |
123-PEH BREAKAGE or 0051xxxxxx-PEH |
|
|
AO reference Credit note Miscellaneous |
AO's department and initials |
3 digits for the department followed by the purchaser’s initials |
123-PEH |
Packaging and Marking of Shipment
Requirements for correct marketing of products with green properties
AO requests everybody to adhere to the marketing requirements regarding green claims as set out in the Danish Marketing Practices Act.
To read more please click here. (A new window opens).
Maillist
Order confirmation shall be sent to confirm@ao.dk
PDF invoices shall be sent to aogoods@ao.dk
Monthly statements of bonus and copies of credit notes shall be sent to bonus@ao.dk
Credit notes regarding bonus in PDF format shall be sent to aocost@ao.dk
Otherwise agreed with AO’s logistics department logistik-drift@ao.dk
Information on product codes regarding fees, carriage and packaging shall be sent to Kreditor@ao.dk
Information on which email address to use in case invoices are rejected shall be sent to Kreditor@ao.dk
Price increase notice shall be sent to ki-gruppen@ao.dk
Price increase information in Excel format shall be sent to ki-gruppen@ao.dk
Safety data sheets regarding substances requiring labelling shall be sent in electronic format (e.g., PDF) to ki-gruppen@ao.dk
Information on discontinued products shall be sent to ki-gruppen@ao.dk
Pictures, product descriptions and logos shall be sent to pictures@ao.dk
Information about http-URL in connection with quality control shall be sent to ebusiness@ao.dk
Statements of account, payment reminders/dunning letters or the like shall be sent to kreditor@ao.dk
Information security incidents involving AO it-support@ao.dk